Customers who swiped their credit cards or debit cards at an Army and Air
Force Exchange Service store anytime between Aug. 7 and Aug. 9 may have been
charged twice for the same transaction.

AAFES officials are urging customers to review their accounts.

Transactions at all AAFES facilities - main stores, gas stations, uniform
shops - as well as purchases made through the online store, may be affected,
said AAFES spokesman Judd Anstey.

Scores of AAFES employees are working around the clock to fix any erroneous
charges caused by the problem, which officials described as a processing
error.

"We're putting all the resources we have towards doing the right thing for
customers affected by this unfortunate turn of events," said Army Col.
Virgil Williams, AAFES Chief of Staff, in a statement announcing the
problem.

"If there is an overdraft fee as a result of a duplicate charge, we're going
to fix it," Virgil said. "Our priority is to take corrective action as
quickly as possible and return customers' accounts to the exact state they
were prior to this glitch."

If a customer finds a billing problem, Virgil said no action is initially
required, as AAFES is working to correct the inaccuracies. Depending on the
card used, the corrective action will be visible to the customer within
anywhere from 24 hours to a couple of weeks.

Officials are working on the problem with credit card and debit card
issuers, Anstey said.